Online shopping

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! If you find that you are missing a product from your order or a product is damaged please contact us for immediate attention and we will go the extra mile to ensure that your satisfaction is guaranteed!

Terms and Conditions

1. Please note that specific items are excluded from the Satisfaction Guarantee Return and Refund policy. These include, but are not limited to products purchased via auction, unsealed audio or video tapes, unsealed DVD and CD materials, unsealed computer software, newspapers and magazines, any technology product once opened and food or drink products that are either cased, boxed or in single units once opened, unless any product is faulty and all items marked as clearance.
   
2. Please note that refunds cannot be given on Gift Voucher purchases, Credit Vouchers or Discount Codes.
   
3. Refunds or Credit Notes can not be issued for clearance items, unless items recieved are not as described.
   
4. All returns require an authorised RMA number.
   Please contact us before returning any item.
   We can not be held responsible for items returned without authorisation.
   
5. Your may cancel your order by returning your unsealed goods to us within 7 days of the date you receive your order however exceptions do apply (see above).
   
6. We are unable to accept returns for products which have been opened or used. Any items returned in this condition without prior authorisation will result in our descision to withdraw the offer of a refund in whole or part.
   
7. Concerns relating to the flavour, taste or quality of a product should be directed to the manufacturer of the product who's name, address and telephone number will be printed on the product label. We are unable to offer any credit note or refund for any reason due to these issues.
   
8. Requests for refunds below £10 will be made in the form of a credit note and a code will be emailed to you.
   
9. All returns must have a completed returns form.
   
10. This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.
    

All returns MUST be sent to the following address and must have a completed returns form:-

A1 Sports Ltd.
RETURNS DEPT.
2 Anglia Way
Braintree
Essex
CM7 3RG

Please contact customer services for further information.