You can do this yourself
If your order hasn't been dispatched yet, you can make changes without waiting for us. Go to My Orders in this help centre and you'll be able to:
- Change the delivery address
- Change the quantity of an item
- Swap to a different size or flavour
- Update your contact details
- Cancel the order
This is the fastest way to sort it, and it works outside our office hours.
Once an order has been dispatched
We can't change or cancel an order once it's left the warehouse. We pick and pack quickly, so this window can be short, especially on Next Working Day orders placed before 4pm.
If your order has already gone and the address is wrong, contact us straight away on 01482 606022 and we'll do what we can, though we can't promise the courier will be able to stop it.
If the address was wrong
If a parcel comes back to us because the address was incorrect or incomplete, there's an additional postage charge to send it out again. If you'd rather have a refund instead, the original postage cost is deducted.
This is why it's worth checking the address on your confirmation email as soon as it arrives.
Need help?
Email support@discount-supplements.co.uk with your order number, or call 01482 606022.
