First, check your tracking
When your order leaves us you'll get a dispatch email with a tracking link. That's the quickest way to see where your parcel is.
You can also see your recent orders in the My Orders section of this help centre.
If your order was placed in the last few days
Standard delivery takes 2-4 working days from dispatch. Working days are Monday to Friday, so an order placed on a Friday afternoon won't usually arrive before the middle of the following week.
If you're still inside that window, your parcel is most likely on its way and there's nothing to worry about.
If tracking hasn't updated for several days
Occasionally a parcel stops scanning while it's still moving through the network. If there have been no tracking updates for three working days or more, get in touch and we'll raise a case with the courier to have it investigated.
If tracking says delivered but nothing arrived
This does happen, and it's usually one of a few things:
- It's been left in a safe place. Check porches, bins, sheds and around the back of the property.
- A neighbour has taken it in.
- It's been scanned as delivered slightly early and will arrive later that day.
If none of those turn it up by the next working day, contact us. We'll raise a case with the courier and sort it out.
What happens when we raise a courier case
We'll open an investigation with the courier and chase it on your behalf. Couriers don't give us a fixed turnaround for these, so rather than guess at a date we'll simply keep you updated as soon as we hear anything. You won't need to chase us.
Please tell us within 14 days
If your order hasn't arrived, let us know within 14 days of placing it so we can get the investigation moving while the courier still has the records.
Get in touch
Email us at support@discount-supplements.co.uk with your order number, or call 01482 606022.
