Tell us within 14 days
Please check your order when it arrives. If anything is damaged, faulty, or isn't what you ordered, let us know within 14 days of receiving it.
Email support@discount-supplements.co.uk or call 01482 606022.
What we'll need from you
To sort it quickly and raise it with our supplier, please send photos of:
- The product itself, showing the problem
- The outer packaging it arrived in
- The batch number and best before date printed on the label
The batch number matters. It lets us and the manufacturer check whether other units from the same batch are affected.
Please keep hold of the item
Don't throw it away until we've confirmed you can. We sometimes need the product returned for the supplier to inspect it, and if it's already been disposed of we can't complete the claim.
What happens next
Once we have your photos we'll arrange a replacement or a refund, whichever you'd prefer. If the issue needs investigating with the manufacturer we'll tell you, and we'll keep you updated rather than leaving you to chase.
Wrong item received
If you've been sent something you didn't order, get in touch and we'll arrange for the correct item to be sent out and the wrong one collected or returned at our cost.
Damage in transit
If a parcel arrives visibly damaged, it's worth noting that with the courier at the point of delivery where you can, as well as telling us.
