If you simply don't like the flavour
Taste is very subjective. A flavour one person loves, another won't get on with at all, and there's no way for us to predict which you'll be.
Because of that, we can't accept returns or issue refunds on opened products on the basis of taste alone. Once a tub or pouch has been opened we're unable to resell it, so it can't come back to us.
If the product is still sealed and unopened, you can return it in the normal way within 14 days. See How to return an item.
If something tastes genuinely off
That's a different thing, and we do want to hear about it. Get in touch if a product:
- Tastes noticeably different from the same flavour you've bought before
- Smells odd, or looks discoloured, clumpy or wrong
- Doesn't mix the way it normally does
Please send us the batch number and best before date from the label, along with a description of what's wrong.
We'll raise it with the manufacturer and have the batch investigated. If they confirm there's a fault with that batch, we'll refund you in full.
These investigations can take time, because we're dependent on the manufacturer's testing. We'll keep you updated rather than leaving you wondering.
Trying a new flavour
If you're unsure about a flavour, smaller tub sizes are a lower-risk way to test one before committing to a 2kg or 5kg bag.
Get in touch
Email support@discount-supplements.co.uk with your order number, or call 01482 606022.
