Our returns policy
You have 14 days from receiving your order to request a return.
To be eligible, the item must be sealed, unused and in a re-sellable condition, and you'll need proof of purchase.
How to return something
1. Get in touch first. Email support@discount-supplements.co.uk with your order number and the reason for the return. Items sent back without requesting a return first can't be accepted.
2. Post it to us.
Peak Health Distribution Ltd Clay Street Hull HU8 8HA
3. Put two things inside the parcel: your order number, and a short note explaining why you're returning it. Without these we may not be able to match your parcel to your order.
We'd recommend a tracked service, as we can't be responsible for parcels lost on the way back to us.
When do I get my money back?
You don't need to wait for the parcel to reach us. As soon as the courier notifies us that your return is on its way, we start the refund, and it's processed within 48 hours from that point.
It can then take a few more days for your bank or card provider to show it.
If you ordered the wrong item
If you've ordered something by mistake, you'll need to arrange and pay for the return yourself.
What we can't accept back
- Anything opened or used, unless it arrived damaged or faulty
- Short-dated items
- Gift cards
Exchanges
The quickest way to get what you actually want is to return the item and place a new order, rather than waiting for an exchange to be processed.
